Roku frozen, stuck on a loading screen, or just acting strange? Before assuming something’s broken, a reset solves the vast majority of these issues — and there are a few different ways to do it depending on whether your remote is cooperating.
For most issues, go to Settings > System > Advanced system settings > Factory reset. If your remote isn’t working or the screen is completely frozen, use the physical reset button (a small pinhole on most Roku devices) instead — hold it for about 10 seconds with a paperclip or similar tool.
Method 1: Factory Reset Through Settings (Easiest)
Go to Settings
Select System
Select Advanced system settings
Select Factory reset, then confirm using the on-screen code
Wait for the device to restart and walk through setup again
Method 2: Physical Reset Button (No Remote Needed)
Every Roku device has a small physical reset button — usually a tiny recessed pinhole rather than a regular button, so you’ll need something thin like a paperclip or SIM ejector tool.
Locate the reset button on your specific device — check the back, bottom, or side depending on your Roku model
Press and hold it for about 10 seconds
Release once the light starts blinking, and wait for the Roku logo to reappear
Method 3: Simple Restart (No Data Lost)
If you just want to restart the device without wiping anything, this is the gentler option worth trying first:
Go to Settings > System > Power
Select System restart
Which Method Should You Use?
| Situation | Best Method |
|---|---|
| Minor glitches, sluggish menus | Simple restart (no data lost) |
| Persistent issues restart doesn’t fix | Factory reset through Settings |
| Remote unresponsive or screen frozen | Physical reset button |
| Selling or giving away the device | Factory reset (either method) |
Fixing Common Issues
Quick Questions People Ask
Final Thoughts
Most Roku problems come down to one of these three resets — start with the gentlest option (simple restart) and work your way up only if needed. Keep the physical button method in your back pocket for the rare time your remote itself is the problem.
Need more Roku help? Our full Roku guide covers setup, WiFi connection, and other common fixes.